Privacy Policy
This Privacy Policy explains how ChopWin collects, uses, protects, and processes personal data from players accessing the platform from Gambia. By creating an account or using casino services, players agree to the data practices described in this policy.
Information We Collect
Personal Information
When players register or use the platform, certain personal data may be collected, including:
- Full name
- Date of birth
- Email address
- Phone number
- Residential address
- Payment details
Technical Information
To improve performance and security, we may automatically collect:
- IP address
- Device type and operating system
- Browser type
- Login activity
- Website usage behavior
How We Use Your Information
Collected data is used to:
- Create and manage player accounts
- Process deposits and withdrawals
- Verify identity and comply with legal requirements
- Provide customer support services
- Improve website performance and user experience
- Prevent fraud, money laundering, and illegal activity
- Send promotional offers and updates (only if consent is given)
Data Protection & Security
We apply strict security measures to protect player information from unauthorized access, loss, or misuse. These measures include:
- Secure encryption technologies
- Protected payment processing systems
- Restricted internal data access
- Regular monitoring for suspicious activity
While strong security procedures are in place, players are responsible for keeping their login credentials confidential.
Sharing Personal Information
Personal information may be shared only when necessary with:
- Payment providers to process transactions
- Verification and identity-check partners
- Regulatory authorities if legally required
- Fraud prevention and security partners
We do not sell or rent personal data to third parties for marketing purposes.
Cookies & Tracking Technologies
The platform uses cookies to improve functionality and personalize the gaming experience. Cookies help us:
- Remember login sessions
- Track website performance
- Analyze user behavior
- Improve slot and casino game recommendations
Players can manage cookie settings through their browser. Disabling cookies may affect certain platform features.
Data Retention
Player information is stored only for as long as necessary to:
- Maintain active accounts
- Comply with legal and financial obligations
- Prevent fraud or security risks
Once data is no longer required, it is securely deleted or anonymized.
Player Rights
Players from Gambia have the right to:
- Request access to stored personal data
- Request correction of inaccurate information
- Request deletion of personal data (where legally permitted)
- Withdraw consent for marketing communications
- Request restrictions on data processing
Requests can be submitted through customer support channels.
Responsible Gambling & Data Use
Player data may be monitored to detect harmful gambling behavior. If risk indicators appear, protective measures such as account limits or temporary restrictions may be applied to promote responsible gaming.
Third-Party Links
The platform may contain links to external websites. We are not responsible for privacy practices or content on third-party platforms. Players are encouraged to review external privacy policies before providing personal information.
Updates to This Policy
This Privacy Policy may be updated to reflect regulatory, operational, or security changes. Continued use of the platform after updates indicates acceptance of the revised policy.
Contact & Data Requests
Players can contact customer support for privacy-related questions, data requests, or account concerns through official platform communication channels.
Learn more about our terms & conditions or contact ChopWin Gambia.
